Grievance Redressal

We aim to handle customer concerns fairly and transparently. Please first contact customer support so we can investigate.

Customer support

Email: [WORKING SUPPORT EMAIL]

Phone: [WORKING SUPPORT PHONE]

Grievance contact

Name: [INSERT THE REAL DESIGNATED CONTACT PERSON, IF APPLICABLE]

Designation: [INSERT ACCURATE DESIGNATION]

Email: [WORKING GRIEVANCE EMAIL]

Address: [REAL BUSINESS ADDRESS]

How to raise a complaint

Include your account email, relevant order/reference number, dates and a clear description of the issue. Do not include passwords or full payment card details.

Acknowledgement target: [INSERT TARGET THAT YOU CAN MEET]. Resolution/escalation process: [INSERT ACCURATE PROCESS AND APPLICABLE STATUTORY TIMELINES AFTER LEGAL REVIEW].