Billing

Refund Policy

Last updated: 21 October 2026

Choose a fair policy that reflects the actual product and applicable law. Do not publish a guarantee or blanket “no refunds” claim unless it is accurate and lawful.

1. Contact us

To request a refund, email [BILLING SUPPORT EMAIL] from the address used for purchase. Include your order reference, purchase date and a brief explanation. Do not email full card details.

2. Eligibility

[INSERT THE ACTUAL REFUND WINDOW, ELIGIBILITY CONDITIONS, ANY TRIAL/USAGE RULES, AND HOW DIGITAL SERVICE ISSUES ARE HANDLED. STATE ANY MONEY-BACK GUARANTEE ONLY IF YOU WILL HONOUR IT.] Nothing here limits mandatory rights under applicable law.

3. Billing errors and duplicate payments

If you believe you were charged incorrectly or more than once, contact us promptly with the transaction reference. We will investigate and arrange any applicable correction or refund.

4. How requests are reviewed

We aim to acknowledge refund requests within [REALISTIC TIME] and communicate a decision within [REALISTIC TIME]. If approved, the refund is submitted through the original payment provider/payment method where supported. The time for funds to appear depends on the provider and financial institution.

5. Paddle orders

If Paddle is the Merchant of Record for your order, use the order-support process shown in your Paddle receipt or order support page. Paddle handles buyer payment support and returns for those orders. Do not use this paragraph for orders not processed by Paddle.

6. Contact

[LEGAL BUSINESS NAME] · [SUPPORT EMAIL] · [SUPPORT PHONE] · [REAL ADDRESS].